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Customer HelpDesk

HelpDesk Support is provided as part of the service agreement to our Subscription Service customers only.

DASI Technical StaffIf you are a SolidWorks customer and you are no longer on Subscription Service, please contact our Subscription Service Coordinator by This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

First Come, First Serve
We do our best to respond to each request in the order in which it is received.  Please understand that we have many customers and we must respect them all EQUALLY.

Help Us Help YOU!
Please provide us with information specific to your installation when you submit new requests via HelpDeskPRO.

To help diagnose your issue, we will need:
- SolidWorks Version
- SolidWorks Service Pack
- SolidWorks Serial Number
- Windows Version and Service Pack
- Video Card Model and Driver Version, in some cases

Each of these pieces of information will help us find a solution to your problem in the shortest possible period.


PLEASE NOTE: We are currently working on an update to our web-based technical support system. For all Technical Support, please use the phone number or email at the right to contact the DASI HelpDesk.


Contact Support

call (800) 276-6340 
Mon-Fri 8am to 5pm
mail techsupport

Please change the SUBJECT LINE to describe issue in detail. 
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Currently unavailable due to maintenance. Please contact Tech Support via phone or email above.

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