Oct11

SolidWorks Rx Capture

Categories // Contact Support

Technical Support

SolidWorks Rx analyzes your system, suggests possible solutions, and captures data that can help technical support personnel diagnose problems.

Follow these 5 steps to create a SolidWorks Rx capture:

  1. Go to Start > All Programs > SolidWorks > SolidWorks Tools > SolidWorks Rx.
    RxCapture step1
  2. Once SolidWorks RX is open, select 'Problem Capture'. 
    RxCapture step2
  3. Select 'Record Video'. This opens up a new session of SolidWorks and will record all of the steps you take in SolidWorks.
    RxCapture step3
  4. Once you end the recording, SolidWorks will terminate to save the information that the Rx captured. This will bring you back to the Rx window where you have the option to add any of your SolidWorks files in the zip file and also a description of your problem.
    RxCapture step4
  5. Select Package Files now, and save the zip file with all of the information to a specified location to be sent to Technical Support for review. The default location is: My Documents\SW Log Files. 
    RxCapture step5

If you have any difficulties, please contact DASI Solutions technical support (800-276-6340). Please have your 5-digit request ID handy.