DASICareers2

LOCATIONS: All Locations

DESCRIPTION:    
Due to our continued growth, we have an excellent opportunity for the right person to join our technical software organization to assist with technical support. As a Support Engineer, the primary responsibility is to provide "best in class" support to all DASI Solutions customers. You will work daily with technical personnel from DASI Solutions and SOLIDWORKS to provide top notch support on all inbound inquiries, and outbound calls as directed. 

ADDITIONAL DETAILS:  

  • Provide "best in class" technical support for SOLIDWORKS and other complimentary software.
  • Provide real-time telephone and web-based support for customers.
  • Update and maintain customer support database.
  • Provides data and feedback on service calls. (i.e. customer satisfaction, etc.)
  • Obtain support level certifications where required.
  • Conducts on-site support meetings as directed by Technical Resources Manager.
  • Exceeds service level objectives. (i.e. response time, trouble resolution, follow up, etc.)
  • Create blogs and videos for informational and support purposes where directed.

EDUCATION / SKILLS / EXPERIENCE:    

  • Comprehensive knowledge of SOLIDWORKS 3D CAD software (entrance exam will be provided).
  • Knowledge of SOLIDWORKS Simulation, PDM a very strong plus
  • 2 or 4 year Mechanical Design degree, or equivalent professional experience.
  • Thorough understanding of computer systems.
  • Highly motivated and enthusiastic.
  • Disciplined approach to customer follow-up.
  • Strong organizational skills and attention to detail.
  • Strong telephone and interpersonal skills.
  • Proficient with Microsoft Office and online applications.
  • Prior support experience a strong plus.

ABOUT US:   
DASI Solutions is a Value Added Reseller of SOLIDWORKS solutions and third party software products covering the states of Michigan, Indiana, Kansas, Missouri, Arizona & parts of California. Our customers are typically anyone who develops a product – from a one-off tool or piece of machinery to a mass produced consumer product. We have a great company atmosphere where there are many opportunities for individual, career and professional growth. We believe in continuous improvement through employee training and coaching programs. 

COMPENSATION:  
DASI Solutions offers a competitive salary based on experience, a benefits package that includes medical, as well as 401(k) retirement plan, paid holidays, and paid time off.

CONTACT INFORMATION:    
Please e-mail resumes to…
Emailhr@dasisolutions.com

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Autonomy

We like to think we have a pretty good eye for talent and self-motivation. If you are looking for coddling, hand-holding or micro-managing, then you might want to check out another company.

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Motivation 

Our team is excited and enthusiastic about working at DASI, so much so that they often refer their friends for open positions. We LOVE the compliment!

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Work Life Balance

Life is all about balance and while we want our employees to love what they do, it’s not the only thing in life! We recognize that and ensure flexibility in procedures and policies.

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Retention

We put people in jobs that match their personalities. We hire with a culture fit in mind. Employees stay. Why? Because we genuinely like each other & we’re cool like that.

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Development 

No dead-end jobs here! We encourage and support our team through certification programs, training and learning pathways, career development and most importantly GOALS.

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Candor

We don’t just say we have an open door policy, we live it. The owner may come sit and chat with you for 30 minutes about ideas. Employees are encouraged to express opinions, share ideas and communicate concerns. We listen.

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Humor

We work hard, but we also like to have fun! Who wants to work somewhere that’s all stuffy and rigid 24/7. Not us! Humor, sarcasm and the occasional office prank are welcome here!

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Compensation

After all that, still not sure about joining DASI? Okay, Okay, we'll pay you too! We offer competitive pay and some great benefits packages. We even offer pet insurance. That’s right… pet insurance.